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Ardus Medical
Ardus Medical Customer Satisfaction Survey

Ardus Medical Customer Satisfaction Survey


Name:


Title:


Company:


Address:


City/State:


Email:


Phone:



1. How would you rate the ease of reaching your:
Sales Representative Excellent Good Fair Poor
Customer Service Rep Excellent Good Fair Poor
Comments:


2. How would you rate each individual’s ability to determine your needs?
Sales Representative Excellent Good Fair Poor
Customer Service Rep Excellent Good Fair Poor
Comments:


3. How would you rate each individual’s response time?
Sales Representative Excellent Good Fair Poor
Customer Service Rep Excellent Good Fair Poor
Comments:


4. How would you rate each individual’s ability to provide well-informed solutions?
Sales Representative Excellent Good Fair Poor
Customer Service Rep Excellent Good Fair Poor
Comments:


5. How would you rate your level of satisfaction?
Sales Representative Excellent Good Fair Poor
Customer Service Rep Excellent Good Fair Poor
Overall Excellent Good Fair Poor
Comments:


6. How would you rate the quality of the equipment you have purchased/rented from Ardus Medical?
Excellent Good Fair Poor
Comments:


7. How would you rate the timeliness of the delivery of your equipment and/or parts?
Excellent Good Fair Poor
Comments:


8. How would you rate equipment service and repairs you have received?
Excellent Good Fair Poor
Comments:


9. How would you prefer to be contacted?
Phone Email Fax


10. How would you rate the frequency of contact by the Ardus Medical staff?
Excellent Good Fair Poor
Comments:

11. Would you be interested in purchasing device parts NOT made by the original manufacturer at a fraction of the price that are of same or better quality?
Yes No


12. What industry publications do you read? (you can check more than one)
Medical Equipment Materials Management
& Healthcare
24/7 Magazine
Comments:

13. Would you rent/purchase from Ardus Medical again?
Yes No





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